How can I contact support?
Email us at support@fotelya.com: we read every message and respond quickly, with a real person on the other end. For data-related questions, contact@fotelya.com is also available, and security inquiries should go to security@fotelya.com.
Common issues
- The QR code won't scan, what should I do?
- I lost my organizer link, how can I retrieve it?
- A video is refused when sending, why is that?
- Do iPhone photos (HEIC) cause issues?
- My album has expired, can I still recover it?
- The live wall seems frozen, what should I check?
- The gallery is displayed in the wrong language, how can I change it?
Didn’t find what you were looking for? We’re quick to respond and happy to help.
Email support