My album has expired, can I still recover it?
Once the retention period ends, the album is permanently deleted from our servers: this is part of our privacy commitment, and that's why a reminder email is sent to you one week prior. After deletion, no recovery is technically possible for anyone. Always download your ZIP file as soon as the event is over.
Common issues
- The QR code won't scan, what should I do?
- I lost my organizer link, how can I retrieve it?
- A video is refused when sending, why is that?
- Do iPhone photos (HEIC) cause issues?
- The live wall seems frozen, what should I check?
- The gallery is displayed in the wrong language, how can I change it?
- How can I contact support?
Didn’t find what you were looking for? We’re quick to respond and happy to help.
Email support