A video is refused when sending, why is that?
There are two possible reasons. First, your album is on the free plan: guest videos are part of the paid plans, upgrading unlocks them instantly. Second, the video exceeds 100 MB: trim it or reduce its resolution, then try sending it again.
Common issues
- The QR code won't scan, what should I do?
- I lost my organizer link, how can I retrieve it?
- Do iPhone photos (HEIC) cause issues?
- My album has expired, can I still recover it?
- The live wall seems frozen, what should I check?
- The gallery is displayed in the wrong language, how can I change it?
- How can I contact support?
Didn’t find what you were looking for? We’re quick to respond and happy to help.
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