The QR code won't scan, what should I do?
Check three things: the lighting (a QR code under glass or in backlight is harder to scan), the print size (at least 3 cm on each side for table cards) and the device (simply open your phone's camera app, no dedicated app needed). As a last resort, share the album's direct link via message: it leads to the exact same place.
Common issues
- I lost my organizer link, how can I retrieve it?
- A video is refused when sending, why is that?
- Do iPhone photos (HEIC) cause issues?
- My album has expired, can I still recover it?
- The live wall seems frozen, what should I check?
- The gallery is displayed in the wrong language, how can I change it?
- How can I contact support?
Didn’t find what you were looking for? We’re quick to respond and happy to help.
Email support