I lost my organizer link, how can I retrieve it?
Go to the recovery page (app.fotelya.com/recover) and enter the email address used when creating the album: you will immediately receive your links by email. Remember to check your spam folder if nothing arrives within a few minutes.
Common issues
- The QR code won't scan, what should I do?
- A video is refused when sending, why is that?
- Do iPhone photos (HEIC) cause issues?
- My album has expired, can I still recover it?
- The live wall seems frozen, what should I check?
- The gallery is displayed in the wrong language, how can I change it?
- How can I contact support?
Didn’t find what you were looking for? We’re quick to respond and happy to help.
Email support