The live wall seems frozen, what should I check?
Make sure the screen is connected to the internet and that the wall page is still open (some TVs put the browser to sleep: disable sleep mode during the event). Refresh the page if needed: the wall will immediately reload with all the photos. Also note that after submissions close, the wall displays the complete album with no new additions.
Common issues
- The QR code won't scan, what should I do?
- I lost my organizer link, how can I retrieve it?
- A video is refused when sending, why is that?
- Do iPhone photos (HEIC) cause issues?
- My album has expired, can I still recover it?
- The gallery is displayed in the wrong language, how can I change it?
- How can I contact support?
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